Terms of use for the premium subscription

The Alltricks Premium service is an offer available in mainland France (excluding Corsica) and Belgium by AVANIS, a simplified joint stock company with a share capital of €148,727, whose registered office is at 7 rue de la Fosse aux Canes - 28200 Châteaudun, RCS Chartres 484 395 629, intra-community VAT number FR23484395629 (hereinafter referred to as "Alltricks"), which allows each member to benefit from exclusive advantages.

The Premium service is presented in the form of a virtual membership card marketed at a single price of €9.99 including VAT for a full year.

These general terms and conditions set out the terms and conditions of application of the Alltricks Premium service. The mere fact of joining the Alltricks Premium service implies full and unreserved acceptance of these general terms and conditions. Similarly, when the Alltricks Premium member has benefited from a free offer, the present terms and conditions will apply.

Subscription to the Alltricks Premium service

You can subscribe to the Alltricks Premium service either on the website www.alltricks.fr by adding the Premium offer to your basket, or directly in an Alltricks shop.

The Premium account is necessarily linked to an Alltricks customer account. Therefore, to subscribe to the Alltricks Premium service, it is necessary to have an Alltricks customer account, the terms and conditions of which are described in the Alltricks GTC.

The annual fee for the Premium service is €9.99 including VAT. This amount can be paid by all means of payment available on the website or in shop at the time of the order. The service will be active (and the advantages functional) as soon as your order has been paid. A confirmation email will be sent to the Alltricks Premium member within 24 hours after activation of the service.

Only natural persons over 18 years of age may join the Alltricks Premium service.

The Alltricks Premium service (subscription and application of benefits) is reserved for customers residing in metropolitan France (excluding Corsica) and Belgium.

It is reserved for consumers, i.e. people who act for purposes that are not part of their commercial, industrial, craft, liberal or agricultural activities. A legal entity (company, works council, association, etc.) or a natural person, acting for purposes that fall within the scope of his or her commercial, industrial, craft, liberal or agricultural activity, who would make purchases on his or her behalf, may not under any circumstances benefit from or make a natural person benefit from the Alltricks Premium service or from its advantages.

Right of withdrawal

In accordance with Article L.221-18 of the French Consumer Code, the Alltricks Premium member has a right of withdrawal of fourteen (14) days from the date of subscription to the Service without having to give reasons for his decision.

The Alltricks Premium member must notify his decision to withdraw by sending, before the expiry of the aforementioned period, the standard withdrawal form or an unambiguous statement expressing his wish to withdraw.

Alltricks will proceed with the refund using the same means of payment as that used for the initial transaction, unless the Alltricks Premium member agrees to a different means.

In accordance with Article L.221-28 1° of the Consumer Code, the right of withdrawal cannot be exercised for contracts for the supply of services fully executed before the end of the withdrawal period and whose execution has begun after prior and express agreement by the consumer and express renunciation of his right of withdrawal. Therefore, by using the Premium benefits, the member initiates the execution of the contract and declares to waive his/her right of withdrawal.

Duration and renewal of the service

The Premium Service and the corresponding benefits are activated immediately upon registration of the subscription and payment of the corresponding fees.

The service is valid for one (1) year (365 days) from the date of activation. This information can be found in the customer area, under the heading "My Premium / My Kitty".

The service is not renewed by tacit agreement. It can only be renewed after its expiry date. If the Premium service is not renewed after two (2) months following the expiry date, the cashback accumulated on the virtual kitty will be permanently lost.

Premium benefits

Premium benefits apply to products sold and shipped by Alltricks. Products sold and shipped by third party sellers (Marketplace products) are not concerned by the Premium advantages, in particular the free and unlimited delivery, the cashback, the 100 days to change your mind, the anniversary discount code.

The advantages are personal and nominative, they can only be used by the Alltricks Premium member. They may not be transferred, sold, reimbursed or used for any other purpose than those expressly provided for in the Terms of Use.

Free and unlimited delivery

Delivery of all your packages is offered during the validity of your Premium service, with no minimum purchase, no maximum number of orders placed, in a relay point or at home. Same day delivery with tracking, for orders placed before 6pm (French time). Express deliveries are also covered by this benefit.

This advantage is only valid in metropolitan France (excluding Corsica), on products sold and shipped by Alltricks. Some specific delivery methods cannot be offered free of charge, such as packages sent with France Express, Mondial Relay XL for certain large packages, or Chronopost by appointment on Sundays.

The announced delivery times are indicative. Alltricks cannot be held responsible for any delays in delivery. In case of force majeure (carrier strike, absence of tour on a holiday ...), Alltricks reserves the right to send the order as a standard delivery without guarantee of delay.

See all delivery options

Cashback - Virtual Kitty

The Alltricks Premium service allows its members to acquire loyalty benefits (hereinafter "cashback") when purchasing certain marked products on the www.alltricks.fr website or in shops. The cashback is only available on the products that have been marked, you will find the information on the relevant product sheets.

When you purchase the marked products, your virtual kitty is credited with the corresponding cashback amount. The kitty is credited when your order is shipped, so it is normal that the cashback is not available at checkout, but only after the order has been shipped. Cashback is available for orders to Metropolitan France (excluding Corsica) and Belgium.

The granting of cashback benefits is conditional on the purchase of products. In the event of a request for reimbursement of the product(s) purchased benefiting from cashback, the cashback amount will be automatically debited from the customer's account or, if it has been used, deducted from the amount to be reimbursed.

The amount of the kitty and the history of its evolution can be consulted at any time in the "My Premium / My Kitty" section.

The cashback can be used for a next purchase on www.alltricks.fr or in shops. Cashback can only be used for the purchase of products sold and shipped by Alltricks. Cashback can be combined with a discount code.

In the event of a request for a total or partial refund of an order paid with cashback, whatever the cause of this request for refund, the amount paid in cashback cannot be refunded. It will be credited back to the Alltricks Premium member's kitty without being refundable.

WARNING : The cashback accumulated on the virtual kitty is valid and usable for the entire duration of the premium account. Once the premium account has expired, the customer no longer has the possibility of recovering the kitty which was an integral part of his membership benefits. The acquired cashback is then definitively lost.

100 days to change your mind

The Alltricks Premium member has 100 days (after the date of receipt) to make a return, instead of 30 days for a non Premium customer. A credit note will be created so that the Alltricks member can recommend the product of their choice. Returned items must be in perfect condition (unworn and unused), in their original packaging (see returns conditions).

These provisions do not preclude the application of the right of withdrawal under the conditions provided for by the Consumer Code.

More information about product returns 10% off the entire site on Alltricks anniversary days

Receive a 10% coupon code with no minimum purchase, valid even on promotions. The Alltricks anniversary is celebrated over several days in May. The exact dates will be sent to you by e-mail. Valid only for products sold and shipped by Alltricks.

2 months free trial of the best version of Strava

Free 60-day trial then €5/month with annual billing. No obligation offer valid for all Alltricks Premium customers. Offer reserved for people who have not already benefited from 2 or more free trials, and for people who have not already had access to Strava benefits in the last 6 months.

Other exclusive advantages

During the validity of the service, you may receive special Premium offers. This can be a preview, a private sale, an exclusive discount code, a service reserved for Premiums, etc. These offers are not guaranteed. You may not receive any during the validity of the service. They are not scheduled in advance but rather according to an opportunity or period.

Abuse and fraud

The Alltricks Premium service is personal and non-transferable. It is attached to an Alltricks member and the services and advantages are reserved exclusively for its holder. The Alltricks Premium service is not valid for professionals.

In the event of abuse, Alltricks reserves the right to temporarily or permanently suspend the Alltricks Premium service and advantages, in which case no refund will be made.

Similarly, in the event of suspected fraud, Alltricks reserves the right to immediately deactivate the Premium service of the person concerned while waiting to carry out additional checks. In this case, the Premium member will not be able to benefit from and/or use the cashback until the supporting documents have been received and verified by Alltricks.

Any breach of these terms and conditions, the seriousness of which alone would justify the deactivation of the Premium account, any abusive or fraudulent use by any member or any third party acting on behalf of a member may lead to the immediate deactivation of the Premium account and the cancellation of the cashback without compensation of any kind.

Changes to the Alltricks Premium service

Alltricks reserves the right to modify or cancel the Premium service (membership conditions, Premium benefits, etc.) at any time, subject to informing its members and giving one month's notice.

In the event that Alltricks cancels the Premium service, a voucher corresponding to the number of unused months of your card will be paid to you as compensation. Similarly, Alltricks will grant its members the possibility to use their previously acquired cashback for 3 months. If the cashback is not used within this period, the cashback will be definitively lost.

General data protection policy

The processing of personal data of Premium members is governed by the general data protection policy available at : https://www.alltricks.com/surl/cookies

Claims

In the event of a complaint, the member may send a request via the contact forms available in the 'contact' tab. A reply will be given as soon as possible.

The Alltricks Premium member may be asked to provide additional supporting documents.

The claim must be made, in all cases, within 2 months of the purchase or use of the cashback.

These terms and conditions are subject to French law. Any dispute that cannot be settled amicably shall be submitted to the court of the defendant's place of residence.